With the Right Technology, Anything is Possible

HELP DESK

Help Desk Management

The modern business owner expects the IT Help Desk to do just that. Help. Provide help anytime, anywhere and from any device.  Kirkham.IT can provide the critical support required to help keep your business applications, data and systems up, running and profitable.

The Kirkham.IT Way provides and monitors Help Desk services through a start-to-finish Ticketing System. Through this system, clients have the ability to initiate and track their Help Desk events, or issues.  In order to enable and provide the evolving changes and support required by today’s business users, we actively solicit, encourage and welcome feedback to continuously improve our support and Help Desk services.

Our ticketing system is the backbone of how we track and document our mitigation process. This allows us to provide reports, including trend analysis to help eliminate recurring issues and problems.

Through our structured reporting and feedback systems, detailed issue mitigation
strategies and tactical analytics, your hardware infrastructure planning also becomes
an evolution in On-Premise, Hybrid and Total Cloud systems the Kirkham.IT Way as
we become a vital component of your business management team as your vCIO.

What does this mean to you?

The Kirkham.IT Way provides you peace of mind by providing the critical support required to help keep your business applications, data and systems up, running and profitable.  You immediately see and feel the difference as you begin exploring the full potential of your business in a world where the competitive edge of your success balances on the cutting edge of Information technology.

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